Effective date: April 2, 2026
shmlv sells digital products, including scripts, plugins, presets, templates, and other downloadable tools for music production.
Because these are digital products, you keep access to them once they are delivered or downloaded. That means refunds are limited.
Payments are processed by a third-party checkout provider. This policy explains shmlv's product-level refund position. If the checkout provider's buyer terms or mandatory law gives you stronger rights, those rights apply.
Except where mandatory law or the checkout provider's terms require otherwise, sales are final once a Product has been delivered, downloaded, accessed, or used.
By completing a purchase and requesting immediate access to a digital Product, you ask for the Product to be supplied immediately.
Where applicable, you also acknowledge that any statutory withdrawal or cancellation right may end once download, access, or use begins.
This does not affect any rights you may have if a Product is faulty, not as described, or if local law gives you non-waivable rights.
If a Product is materially defective, does not substantially match the product page, or cannot be used as described on a supported setup, email support@shmlv.com as soon as possible and include:
I will first try to fix the problem. That may include troubleshooting, replacement files, or an update.
If I cannot resolve the issue within a reasonable time, you may be entitled to a refund, replacement, or other remedy as required by applicable law.
Each Product page clearly states supported hosts, versions, and operating systems. A Product is not considered faulty just because it does not work in an unsupported environment.
If there is evidence of refund abuse, file sharing, repeated chargebacks, or other bad-faith behaviour, a refund may be refused to the extent permitted by law.
If a refund is granted, your license to use the refunded Product ends immediately. You must stop using the Product and delete all copies.
Product support: support@shmlv.com
Billing or receipt questions: use the link in your checkout receipt.