Refund Policy

shmlv sells digital products, including scripts, plugins, presets, templates, and other downloadable tools for music production.

Because these are digital products, you keep access to them once they are delivered or downloaded. That means refunds are limited.

Payments are currently processed through Payhip, a third-party checkout provider. This policy explains shmlv's product-level refund position. If Payhip's buyer terms or mandatory law gives you stronger rights, those rights apply.

01General rule

Except where mandatory law or Payhip's buyer terms require otherwise, sales are final once a Product has been delivered, downloaded, accessed, or used.

02Immediate digital delivery

By completing a purchase and requesting immediate access to a digital Product, you ask for the Product to be supplied immediately.

Where applicable, you also acknowledge that any statutory withdrawal or cancellation right may end once download, access, or use begins.

This does not affect any rights you may have if a Product is faulty, not as described, or if local law gives you non-waivable rights.

03When refunds are not offered

• Change of mind after download, access, or use
• Buying the wrong Product where compatibility and requirements were clearly shown before purchase
• Unsupported DAW versions, operating systems, or setups outside the stated requirements
• Failure to read the product page or installation instructions
• Requests that show download-and-refund behaviour, file sharing, chargeback abuse, or other bad-faith conduct

04If something is wrong

If a Product is materially defective, does not substantially match the product page, or cannot be used as described on a supported setup, email support@shmlv.com as soon as possible and include:

• The email used for the order
• The Product name
• Your DAW name and version
• Your operating system
• A short description of the issue
• Screenshots or error details if available

I will first try to fix the problem. That may include troubleshooting, replacement files, or an update.

If I cannot resolve the issue within a reasonable time, you may be entitled to a refund, replacement, or other remedy as required by applicable law.

05Compatibility

Each Product page clearly states supported hosts, versions, and operating systems. A Product is not considered faulty just because it does not work in an unsupported environment.

06Abuse prevention

If there is evidence of refund abuse, file sharing, repeated chargebacks, or other bad-faith behaviour, a refund may be refused to the extent permitted by law.

07Effect of a refund

If a refund is granted, your license to use the refunded Product ends immediately. You must stop using the Product and delete all copies.

08Contact