Support

How can we help?

Choose a product or task. Each guide goes straight to the useful steps.

Select

Install the script, assign shortcuts, and solve selection issues.

Select supportCompatibility, the three commands, and common fixes.Installation guidePackage setup, host restart, and shortcut assignment.TroubleshootingScript missing, no action, or timing mismatch.Reinstall or new computerDownload again and move the package to another machine.

sndwch beta

Check the Windows private-beta scope and verify the current build.

Windows beta guideInstall flow, SHA-256 verification, and level-matched listening checks.

Account & downloads

Recover files connected to the email used at checkout.

Open your accountSign in or create an account with the same checkout email.Download recoveryFind available files or get help with an email mismatch.

License & refunds

Check product-specific license and update terms, then review the refund path.

License and refund helpPlain-language answers and the route to a case review.Refund policyDelivery, eligibility, remedies, and approved refunds.

Email support

Still stuck? Send the details.

Send the product, operating system, DAW or host version, and what happened. For order or refund questions, include the checkout email. Support stays in email so setup details and troubleshooting steps remain in one thread.

[email protected]

Never send your password, card number, or other payment details.